Complaint Procedure

 A Patients Guide to Our Practice Complaint Procedure

Cherrybank Dental Spa, Perth,  is made up of a clinical and administrative team is committed to providing quality care and service. We recognise the importance of managing continual improvements at our practice and understand that patient feedback is imperative in achieving this objective.

It is part of our responsibility as dental professionals to deal properly and professionally with all complaints. Patient complaints are dealt with calmly and in line with the Company Complaints Process. We will aim to sort out the complaint as quickly, effectively and as smoothly as possible.

A written acknowledgement will be provided to you within 3 days of receipt of a formal complaint.

A full investigation will ensue to ascertain

  • What happened?
  • Why it happened.
  • What will be done to put things right?
  • What action will be taken to resolve the matter?
  • What will be done to stop this re-occurring?

A written response will be sent accordingly within 10 working days. On occasions where investigations may take longer than 10 working days, we will notify you in writing of the delay and advise you of the revised date of resolution.

If you are not satisfied with the outcome of local resolution or wish to complain about the handling of your complaint you may appeal to the Company Complaint Manager.


The Complaints Manager

Cherrybank Dental Spa
168 Glasgow Road
If you feel that the Complaints Manager has not settled the complaint, you can contact:


The Dental Complaints Service

The Dental Complaints Service is there to assist private dental patients and dental professionals to resolve complaints about private dental services. They are an independent dental complaints service funded by the General Dental Council and available to patients across the UK.

The Dental Complaints Service

The Lansdowne Building
2 Lansdowne Road
Tel: 0845 120 540



Last updated August 14th, 2019