Corona Virus Update

By Cherrybank Admin / November 5th, 2020

Update 1st November

Following Scotland’s announcement of a tier structure across the country, we wanted to reassure all of our patients that the Scottish Government has been very clear that healthcare, including dentistry, remains open for business, including for routine care.
Travel for healthcare, including routine, is deemed essential as healthcare across the country remobilises.
We have all of the enhanced PPE and protocols in place to provide a safe environment for you and your families. Please contact us if you have individual concerns as we are happy to discuss these with you.
From all the team at Cherrybank Dental Spa, we hope that you are well and look forward to working with you to keep your oral health and wellness maintained as part of your general health.
Keep safe and remember we are here if you need us!
Yours sincerely,
Dr Elaine Halley.

Update 1st July

We are delighted to let you know that we are back to look after your dental needs! A few things to note :
  • Please visit by appointment only. Our front door will remain locked to limit the contact of people visiting the practice. Please wait in your car when you arrive or if arriving on foot please come at the time of your appointment.
  • Appointments do take longer and so we are working extended opening hours to accommodate everyone – our team are working through everyone who has missed an appointment so we will be in touch soon.
  • We are sorry but we are unable to offer you our wonderful coffee or other refreshments at this time…hopefully not for too long!
  • Please come alone unless you have let us know beforehand that you need to be accompanied.
  • Please come wearing a mask if you have one.
  • If you feel unwell at all please let us know so we can rearrange your appointment.
  • We will be wearing enhanced PPE but it is still us smiling underneath our masks!
  • We are able to help on-going care and with any dental emergencies – please let us know if you need emergency care so we can prioritise your appointment.
  • Our team will arrange a call before your visit so that we can be prepared and answer any questions.
  • Virtual consults can also be arranged with our team and Dr Halley and Dr Fulton for face to face discussions!
 
We are really looking forward to seeing you!!
 
Dr Elaine Halley and the Cherrybank Dental Spa Team.

Update 10th June

As you may have seen, many dentists in England are getting back to work this week.

The situation in Scotland is a little different mainly because our lockdown phased return is not the same.

However, I am pleased to announce that we are beginning to be allowed to see patients face to face. Each appointment needs to be risk assessed against any medical issues and travel and there are still restrictions in place, but from Friday this week, we will begin to see our emergency and urgent patients.

We have a list of everybody who has contacted us during lockdown and we will need to prioritise and we will contact you to discuss the possibility of being seen in person and what to expect. Dr Fulton (Jodie) and Dr Halley (Elaine) are going to be working extended hours to try to minimise waiting times. The journey of appointments is slower to accommodate all of the new requirements and so we can see fewer patients in a day.

I need to stress that during this current Phase we are still closed. Our door will be locked and we need to see patients by appointment only. If you are struggling with an emergency and you haven’t contacted us yet then please do so, ideally by email to info@cherrydental.com

We have been paying close attention to the Science and the guidelines of our various regulatory authorities including Health Improvement Scotland, the Scottish government and the British Dental Association and we should have everything in place that’s required by the end of this week.

I know many of you are wondering about your Dental Health Reviews and hygienist visits. The guidelines are that we need to wait a little longer before we can resume more ‘routine’ treatment but we are hopeful that these services can resume in early July. If you have concerns about particular areas of your mouth or pre-existing areas of concern, please do let us know so that we can offer you a priority appointment.

At the moment, dentistry is entering a ’new normal’ but rest assured at Cherrybank Dental Spa we are working hard to make sure that we can continue to look after your dental needs to the highest standards. We are going to be using virtual consults as a way of minimising contact and travel, and we have many new techniques to make sure that dentistry continues to be a safe environment for everyone.

Thank you all for your loyalty and patience and we are looking forward to seeing you soon!

 

Update 7th June – We’re able very soon to see Urgent & Essential appointments.

Update Thursday 14th May 2020

Dear patients,

We hope you are all well and keeping safe.

I thought it was time to write and update you on where we are in terms of opening soon.

Dentistry is a highly regulated profession – we have always upheld very high standards of cross-infection control and these standards have been shown to be highly effective in reducing the risk to both our patients and our team. This Covid-19 virus is new and as such the dental profession has been paying close attention to the science and research and to how other countries are structuring the return to work for dentists.

We have spoken to some of you, as you have needed us, and we know that many of you are waiting for our return! We are lucky in Tayside that the Urgent Dental Care hubs have been operating well but there is, of course, a limit to the treatment that they have been able to provide.

It looks like opening for us now is likely to be sometime in June – we are beginning our countdown to be sure that we are ready, although we do have to wait for the Chief Dental Officer of Scotland and Health Improvement Scotland to agree on the correct operating procedures.

As always, we will prioritise your safety and the safety of our team members and so there will be some changes to our Biosafety procedures to be sure that we can continue to look after your dental needs and that we can do so adhering to all the scientific guidelines.

If you have access to our Facebook Page or our website, please do check these as we are able to update those regularly to keep you up to date.

Once we know a definite date, we will begin working through our lists and we will be working extended hours so that we can keep waiting times for appointments to a minimum. There are likely to be some procedures that are easier to carry out than others in the initial weeks and so we are aiming to zone our appointments to be as efficient as possible.

Please be assured that until we announce that we are open, there is no need for you to cancel any appointments with us as we are closed at present and until the government confirms otherwise. If you do need to speak to us, please call or email and we can give advice as required.

We are looking forward to seeing your smiles and helping you to stay healthy!

Thank you for your trust and patience,

Kind regards,

Dr Elaine Halley.

Update Tuesday 12th May 2020

 

Update Wednesday 25th March 2020

Dear Cherrybank Patients,

Please see below the instructions from the Scottish Government regarding Private and NHS dental services

Dental Services: COVID-19 Response – Notice for our public users

Routine dental care services in high street practices in Scotland have been suspended.

If you feel you have an URGENT dental need, in normal working hours, you should contact the practice, who can only provide advice, reassurance or telephone assessment.

DO NOT GO ALONG TO YOUR DENTIST – you should telephone your practice on their usual number.  Your dentist will be able to give you advice, including taking pain relief or prescribe antibiotics.

  • If your dentist confirms that you have an urgent dental need, if you have no symptoms of COVID-19, you will be offered an appointment at an urgent dental care centre.
  • If you are experiencing symptoms of COVID-19 you will be contacted by staff from the designated COVID-19 urgent dental care centre.

Outside normal working hours, if feel you have an URGENT dental need, please contact NHS24.

You can find further advice regarding COVID-19 and what to do if you have symptoms on the NHS Inform Website.

We thank you all for your patience during this extremely difficult time. Stay home, stay safe and we will see you all very soon.

The Cherrybank Team

 

Update Monday 23rd March 2020 16.30pm

Cherrybank Dental Spa Covid 19 Update Mon 23rd March from Cherrybank Dental Spa on Vimeo.

 

Specific advice for Invisalign Patients Mon 23rd March 2020

 

Updated Friday 20th March 2020 15.00pm

Dear friends,

I would like to inform you that due to the COVID-19 outbreak we are currently unable to work as normal following the latest guidelines from the Scottish Chief Dental Officer and the government guidelines on social distancing.

This is not a decision we have taken lightly but we feel it is our responsibility to protect you, our valued patients, our team and our families.

We will be maintaining a telephone service for advice only and Dr Fulton and I will be seeing emergencies only.

An emergency is classed as:

  1. Severe pain for over 48 hours
  2. Facial Swelling
  3. Trauma or uncontrolled bleeding

If you have any of the above symptoms, please call 07754653625 where a member of our team can provide advice or if necessary, arrange an emergency appointment.  PLEASE DO NOT ARRIVE AT THE PRACTICE UNANNOUNCED

We understand this is inconvenient and it may mean that treatment timelines are extended. We will be able to catch up with tooth straightening and restorative dentistry when it is safe to do so. If your appointment needs to be postponed then one of my team will be in touch. I would ask that you treat my team with respect. We are doing our best in a difficult situation.

We will review the situation over the next few weeks and let you know as the advice changes.

Thank you for all your support in these uncertain times.

Stay safe and I hope to see you all soon.

Elaine Halley BDS, MFGDP(UK), MSc.

Clinical Director, Cherrybank Dental Spa Ltd.

elaine halley cherrybank dental spa

 

Updated Friday 20th March 2020 12.30pm

Emergency Patients Only

It is with a heavy heart that we have now progressed to performing Emergency dentistry only.
Please do not attend your scheduled dental appointment until further notice.
We totally understand that this is frustrating for people who are mid-treatment and that some might feel that we should have raced on to get your treatment completed.
New information is being circulated on a daily basis and whilst we do take stringent cross-infection control measures, we do not have access to the full personal protective equipment that is used in hospitals. Due to the unknown nature of this virus, we need to prioritise the safety of our team whilst remaining able to help our vulnerable patients and those with dental emergencies that may otherwise end up in hospital, using up valuable NHS resources.
We need to take the guidelines very seriously and again we sincerely apologise for the inconvenience if your treatment timeline is extended. We will be able to catch up with tooth straightening and restorative dentistry when it is safe to do so.
Thank you so much for your understanding. We are here to listen, and offer advice, if you have specific concerns but please remember – We are doing our best in a difficult situation.
Stay safe, everyone.
The Cherrybank Team

Updated Thursday 19th March 2020 09.30am

We are still here for you

As the situation changes, we are following the latest guidelines by the Scottish Government, and we are still open for business.

Some new guidance means that we are providing dentistry in the most appropriate way. Some additional measures are;

  • We are asking any vulnerable people to stay at home.
  • We are telephone screening all patients before their appointment to check they don’t have any symptoms.
  • Hygiene therapists are not using ultra-sonic handpieces and will continue using hand instruments.
  • Water producing handpieces are only being used if necessary, and rubber dam and additional PPE (Personal Protective Equipment) are also being used.

The health of our team and our patients’ wellbeing is our primary concern. Please don’t hesitate to contact the practice if you have any questions or concerns.

 

Updated 16th March 2020 09.30am

I would like to reassure all of our patients that Cherrybank Dental Spa in Perth is aware of all current government advice for healthcare professionals. We are monitoring, and following the current guidelines. All of our team members are aware that they must self-isolate and remain away from the practice if they have any symptoms or have been in contact with anyone who has had symptoms of respiratory tract illness.

We want to look after you.

Everything is 100% normal as far as the dental practice is working, however, we are taking some precautions as an extra step.

Clinical sterilisation and disinfection procedures will continue at our normal high standard as a routine. We have also increased the disinfection of non-clinical areas, door handles, bathrooms and public areas in the practice.

When you visit, you will be asked to use hand sanitiser as you enter the building, and as you leave clinical areas. You will be asked to rinse with antibacterial mouthwash prior to treatment. Magazines and papers have been removed from the patient lounge.

Other than that, you shouldn’t notice any difference.

We will continue, as always, to request your up-to-date medical history at each visit and information on your current risk status before attending the practice.

  • If you have flu-like symptoms, please contact us to postpone your appointment.
  • If you are self-isolating or have been diagnosed with COV-19, please contact us to postpone your appointment.
  • If you are in dental pain, please contact us.
  • If you are at all worried about your dental appointment, please call us on 01738 624667.

We would also like to politely ask anyone who might usually accompany you, to remain at home, or perhaps in the car. It seems the best course of action for the time being.

Elaine Halley BDS, MFGDP(UK), MSc.

Clinical Director, Cherrybank Dental Spa Ltd.

 

elaine halley cherrybank dental spa



Last updated November 5th, 2020



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