What is a Treatment Co-ordinator?
At your first appointment at Cherrybank I tell you, "I am a treatment co-ordinator and what that means is I am your point of contact from here on out, any questions, queries, concerns or worries then you know to contact me straight away via phone or email.
I also make and change your appointments.
My main job is to be there for the patient when they need me, I see them through from the start to finish of their treatment (and usually shed a tear at the end!)
Why did you become a Treatment Co-ordinator?
I was senior Dental nurse at Cherrybank before going on maternity leave and when I came back the opportunity was there to move into the treatment co-ordinator role. When asked if I would like to do it, I jumped at the chance!!
What areas of the job do you particularly enjoy/ are you particularly interested in?
I love seeing patients through a smile design/makeover. My main interest is dental implants and what they can do for patients. I have seen patient's lives completely change with the treatment we have provided them.
Do you have any philosophies about customer service or treatment?
I always treat the patients how I would wish to be treated myself.
How has your experience made you a better Treatment Co-ordinator?
I have a lot of help with the treatment co-ordinator role, from Jillian our practice manager and Dr Halley. They pioneered the treatment co-ordinator role in the UK and I am constantly picking their brains for answers or help.
I also apply some of the knowledge and experience I have gained in the short time in doing the role, just through patient experience.
How do your patients benefit by coming to see you?
People often have questions (big or small), and I’m there when a dentist might not be, to answer them . I generally know the answers but if I don’t, I find out for them!
My main aim after speaking to a patient is making sure they understand what the dentist is talking about, what the treatment entails and what they can expect from it. You will hear me say, "any questions? Am I making sense? Do you understand what we are talking about?" a thousand times a day. I think this helps patients a lot, they feel part of the whole process, which (of course) they are!
What makes you good at what you do?
I feel I am good at what I do because I go on the journey with the patient, from start to finish. I am there with them throughout and we have had patients who even under sedation have been asking for me.
Patients can become friends, I think this helps. They know I am there for them, they can speak to me honestly about their treatment (and anything else) and I make sure they are comfortable throughout their experience at Cherrybank Dental Spa.
How would your patients describe you?
I have had patients describe me as lovely, thorough, nice, calm, informative. I would hope the one thing they all think about me is that I am helpful.
What do you most enjoy about working at Cherrybank?
I absolutely will never work anywhere else, I don’t think I can put down in words how much I love working at Cherrybank with our team. I enjoy experiencing new and exciting, life-changing dental treatment, I enjoy working closely with Dr Halley and Dr McCrudden.
I enjoy building a bond with our patients and I enjoy seeing their lives transform.
The patients make Cherrybank what it is, so it is because of them I love and enjoy it so much
I started of my dentistry career in October 2006 fresh from high school, gaining the SVQ level 3 in oral health care and dental nursing in 2008.
Treatment Co-ordinators are the patients advocates, and it's my job to help you in every which way possible.
Having a treatment co-ordinator here at Cherrybank Dental Spa is a fantastic asset to the patients. We work closely with the dentists to ensure you fully experience dentistry as it should be.
Cherrybank Dental Spa delivers dentistry at its best, which makes working here a pleasure.